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Refund Policy

At Éclat Mystique, each creation is crafted with love, care, and intention. Your satisfaction is precious to us.

Online shopping:

If you are not completely satisfied with your purchase, you have 14 days from receipt of your order to request an exchange or refund.

To be eligible, the article must be:

  • Not used

  • In its original packaging

  • In perfect condition

Please contact us at info@eclatmystique.ca with your order number and the reason for the return.

Non-refundable items:

Personalized or custom-made items are non-refundable, except in the event of an obvious defect upon receipt.

Return costs:

Return costs are the responsibility of the buyer, except in the case of an error on our part.

Refund:

Once the item is received and inspected, a refund will be issued to the original payment method within 5-10 business days.

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